If you have any questions or would like more information regarding the Wendy’s breach, the CEO Todd Penegor has provided a toll free number (866-779-0485) for customers to call. The number is available from 8:00 am to 5:30 pm CST Monday through Friday excluding major holidays. They will provide information regarding accessing the fraud consultation and identity restoration services. Wendy’s is offering one year of complimentary fraud consultation and identity restoration services to all customers who used a payment card at any potentially impacted franchisee locations during the affected dates for both malware variants.
A list of potentially affected restaurants, and relevant timeframes for each location can be found at: https://payment.wendys.com/paymentcardcheck.html. For instructions on how to access your complimentary year of fraud consultation and identity restoration services call the toll free number (866-779-0485) during the hours preciously noted.
Pin numbers were not compromised in this incident because Wendy’s does not collect that information.
A document explaining the entire statement issued by The Wendy’s Company is available at the credit union office if you would like to have one or at: https://www.wendys.com/en-us/about-wendys/the-wendys-company-updates